Refunds and Returns

For Returns and Refunds please contact me using the contact form.

I want to return the item as I’m not happy with it

Under UK law you have the right to return your order for a refund within 30 days, no questions asked. However, the item must be returned, at the customer’s expense undamaged and in its original sealed packaging to qualify for a refund.

Exceptions:

For hygiene reasons, I cannot accept returns of earrings.

As they are a digital product, I cannot accept returns of gift cards.

I want to return the item as it was damaged

In the event of items damaged in transit, please contact me immediately and send a photo of the damaged item and I will arrange the return.

Refunds

General returns within the 30 day window will be issued a refund upon my receipt of the original items, in their original packaged condition. If you are returning items damaged in transit you must have previously notified me of this and provided proof that the items were received by you in a damaged condition in their original packaging. I will issue a refund or arrange for a replacement item as soon as you have provided me with this proof. If your order has gone missing in the post I will issue a refund or arrange for a replacement as soon as proof of non-delivery has been confirmed.

Please note: Gift cards are not refundable as they are a digital product.