Frequently Asked Questions

If the answer to your question isn’t here, please feel free to contact me using the contact form.

What is your shipping / processing time?

My shipping time is 1-3 days and the vast majority of orders will be shipped next working day, but this is not guaranteed. UK 2nd class postage is free but I offer an upgrade to first class postage for an extra charge if you need something more quickly. If you need something urgently, please contact me before ordering to discuss options and avoid disappointment! Once an item is shipped I have no control of it!

Do you ship internationally?

I currently only ship within the UK (excluding Northern Ireland). Shipping to mainland US, Canada and Australia will be added very soon. For overseas customers I will be offering Royal Mail International tracked and signed as standard which can take up to 10 days to deliver. If you need something urgently, please contact me before ordering to discuss options and avoid disappointment! Once an item is shipped I have no control of it! Please be aware that I’m based in the UK! International buyers are responsible for any customs and import duties that may apply. Please check if this applies to your region before placing an order. Feel free to contact me if you need help.

Do you take custom / personalised orders?

I’m happy to discuss your requirements and provide a no obligation quote! if you have an idea for something you’d like to commission please do contact me.

Do you offer a gift wrapping service?

This isn’t available as an option in my shop at present, however, I’m happy to gift wrap an item and include a note free of charge. Please contact me before purchasing to discuss. If you would like an item posted to a different address from the billing address, please remember to enter that address as the shipping address when you check out as I will not be able to rectify once I’ve shipped your order!

Do you have jewellery care tips?

Yes! Please see my Jewellery Care page for advice!

I have metal sensitivities, can I wear your jewellery?

I make every effort to use nickel-free or stainless steel earring findings as standard, but these may contain small traces of nickel. If you have very sensitive ears, I offer a range of earring wire options (sterling silver, hypoallergenic niobium or titanium) for a small extra charge and you can select available options on the product page. Please note I cannot guarantee that you won’t have a reaction as everyone is different. If you have concerns, please contact me to discuss your needs.

Do you offer non-pierced earring options?

Yes! I have several screw or clip on options available and I am happy to offer these at no extra charge. As every earring design is different please contact me first to discuss which would be the best option. Please note the non-pierced options are nickel-free but unlikely to be suitable for very sensitive ears.

I changed my mind, can I cancel my order?

Please refer to my refund policy.

My order didn’t arrive!

If you are still within the estimated delivery window, please wait until that has passed before contacting me. Otherwise please contact me as soon as possible so I can take the matter up with the shipping service. In general I can offer a refund or alternative item. In the event that you, the customer put in the wrong delivery address, I cannot be held liable. Please also refer to my refund policy.

My order arrived but I’m not happy with it!